1. Who we are
Northvan Woodworker ("we", "us", "our") is a sole-proprietor business registered in the Province of British Columbia under the trading name "Northvan Woodworker", operating from a workshop at 1247 Frederick Road, Lower Lonsdale, North Vancouver, BC V7L 2A8, Canada. We hold a current District of North Vancouver business licence and a WorkSafeBC registration (Class M, woodworking). You can reach us by phone at (604) 988-4173 or by email at hello@northvanwoodworker.com.
2. Using this website
This website is provided for general information about our services and to give you a way of reaching us. By using the site you agree to these terms. If you don't agree, please stop using the site.
The content is provided on an "as-is" basis. We make reasonable efforts to keep the information accurate but we do not warrant that the site is free of errors, omissions or interruptions. Information on this site is not professional advice for your specific home or piece — for that, we need to see the room or the piece in person.
3. Booking a commission
A binding contract for woodworking work is formed only when we issue you a written quote or work order which you accept (by phone, email, or signature on our tablet on a site or shop visit). A request for a quote is not a contract. Our quotes are valid for thirty days unless otherwise stated.
We will identify ourselves on arrival at any site visit and carry photo ID. If you are not at home and we attend at your specific request, you will be liable for a wasted-callout fee equal to our standard two-hour minimum charge ($190 CAD).
4. Prices, deposits and tax
Published prices on this website are indicative starting points. The actual price for your commission is set out in the written quote we issue before any timber is cut. We accept payment by card on the tablet at completion (Stripe terminal), bank e-transfer (details on the invoice), or cheque. For furniture and built-in commissions we require a 35% deposit on signing, a 35% progress payment on shop completion or main carcass glue-up, and 30% balance on delivery / install completion.
Goods and Services Tax (GST) at 5% and Provincial Sales Tax (PST) at 7% are applied to labour and materials where required under Canadian federal and BC provincial tax law. Both line items appear on the invoice — we don't bake them into a "total" without breakdown.
5. Workmanship warranty
We provide a five-year structural warranty on furniture and built-in cabinetry we build — joinery failure, drawer-slide failure, finish lifting due to first-year wood movement. Solid-wood movement (a table-top that cups two millimetres across a seasonal humidity swing) is normal and not a warranty defect; we will re-flatten the top once at no charge in year one if you'd like.
Restoration work carries a one-year warranty on the parts and joints we touched, not on the antique piece itself. Small-installs work (door planing, shelf installation, butcher-block oiling) carries a one-year warranty on the labour.
The warranty does not cover damage caused by misuse, third-party work after we leave, building-system failures unrelated to our work, water damage, or fair wear and tear on consumable surfaces such as oil finishes (which require annual maintenance to remain warranted).
Manufacturer warranties on hardware (Blum, Salice, hinges, slides — varying by brand) sit on top of our workmanship warranty. We will help you claim against a manufacturer warranty when one applies.
Your rights under the Business Practices and Consumer Protection Act (BC) and the federal Competition Act are unaffected by these terms — those rights are in addition to anything written here.
6. Cancellation
You can cancel a small-installs booking up to forty-eight hours before the agreed time at no cost. Cancellations inside forty-eight hours may incur a charge equal to fifty per cent of our standard two-hour minimum ($95 CAD). Same-day bookings already dispatched cannot be cancelled without charge once the van is en route.
For furniture and built-in commissions, the 35% deposit is non-refundable once we have committed timber to the build (typically within two weeks of signing). Before timber commitment, deposits are refunded less a $185 CAD administrative fee for design time. Once a piece is in build, cancellation requires payment for work completed to date plus 20% of the remaining contract value to cover lost workshop slot.
Under the Business Practices and Consumer Protection Act (BC), you may have additional cancellation rights on contracts signed at your residence (direct sales contracts). Those rights are not displaced by these terms.
7. Liability
We carry $2,000,000 CAD of commercial general liability insurance through Northbridge Insurance, certificate available on request. Our liability for any single claim arising out of work we carry out is limited to the value of that insurance cover, except where a higher limit is required by law (for example for death or personal injury caused by our negligence, where no limit applies).
We are not liable for indirect or consequential losses — for example, loss of business income — arising from a property issue, except where caused by our negligence or breach of contract.
8. Governing law and forum
These terms and any contract formed under them are governed by the laws of the Province of British Columbia and the applicable federal laws of Canada. Any dispute will be subject to the exclusive jurisdiction of the Supreme Court of British Columbia, Vancouver registry, or where appropriate the BC Civil Resolution Tribunal (for claims within its small-claims jurisdiction).
Nothing in these terms restricts the rights you have under the BC Business Practices and Consumer Protection Act or any other applicable consumer-protection statute — those rights are in addition to anything written here.
9. Changes to these terms
We may update these terms occasionally to reflect changes in law or how we work. The current version is always on this page, with the "last updated" date at the top.